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PG&E Document Debacle

Could PG&E have used a better system of organizing its documents and prevented the San Bruno blast that killed 8 and destroyed a neighborhood?

With at least $3 million in fines and more likely to be levied, PG&E’s lack of a rigorous and updated document management system and policies resulted in death, destruction and fines.

Could this happen to your organization? What strategic knowledge is needed to keep your organization profitable and working smoothly? Is it stored in a file cabinet, on someone’s hard-drive or on a shared drive? Is it the latest version or have there been changes in content? Who can access and change documents? These are all questions that an effective document or enterprise content management initiative can resolve.

Studies have demonstrated that in paper-based systems, workers waste approximately 20% to 40% of their time searching for documents. Lost or misplaced paper and digital files are a common problem with potentially disastrous results. The following statistics on document management are alarming:
* 90% of all corporate memory exists on paper.
* Of all documents that get handled daily in an average office, 90% are just shuffled.
* The average document gets copied 19 times.
* Companies spend $20 in labor to file a document, $120 in labor to find a misfiled document, and $220 in labor to reproduce a lost document.
* 7.5% of all documents get lost, 3% of the remainder get misfiled.
* Professionals spend 5-15% of their time reading information, but up to 50% looking for it.
* There are over 4 trillion paper documents in the U.S. alone growing at a rate of 22% per year.
(Source: Coopers & Lybrand)

Information Edge empowers its clients to find the information they need to do their work. Contact us for more information.

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